TERMS and CONDITIONS and FAQs
We do hope you enjoy your stay at Robolls Croft and keep coming back as others do. Please read the following, if there is something you then need to discuss please do so, we will do our best to be flexible.
Electricity and central heating are included in the price. There is also an open fire at Robolls Croft.
Do we ask for Deposits? We do request a deposit of £100 to confirm your booking. This can be paid by cheque or bank transfer at the time of booking. A provisional reservation will be held for 7 days and if we have not received a deposit within this time the reservation will lapse.
We ask for the balance 6 weeks prior to your arrival here, again either by cheque or bank transfer. Non-payment of the balance will be treated as cancellation, please see below.
For bookings made within six weeks of your arrival date we ask for the full amount, either by cheque or transfer as above.
What if I need to Cancel? Once you have made a booking, we have accepted it and either your deposit (or the full amount when your booking is made less than six weeks before your arrival) has been paid, a legally binding contract exists between us. If you have to cancel your booking, for any reason, you are liable for the full rental amount, however with more than six weeks notice, only the deposit will be forfeit. In the event of cancellation less than six weeks before a holiday begins the whole rent is payable unless we succeed in re-letting, then we will refund any monies that you have paid less your deposit plus any special advertising monies or agency fees that we have incurred re-letting the cottage.
We strongly recommend that you take out suitable cancellation insurance. Due to our island location it is not always easy to re let at short notice.
What time can I Check in and Check Out? Check in time is 3.00pm onwards. We ask you to vacate your property by 10.00 am on your day of departure.
Do you accommodate very young children? We are able to provide a travel cot & high chair to save you bringing your own. We ask that you bring your own bedding for your baby.
What about Pets? Sorry we can’t accommodate pets at Robolls Croft.
What about parking? There is off road private parking.
What is your Policy on Smoking? For the comfort of all guests the cottage is non smoking. We ask that guests wishing to smoke step outside to do so.
What are my Responsibilities? We ask you to keep the property clean during your stay, cleaning materials, brushes & vacuum cleaners are provided for this purpose. We also ask you to dispose of rubbish on a regular basis, emptying this into the bin provided outside. There are recycling facilities in Bridgend behind the public toilets and on the Caol-ila road on the Port Askaig side. If you use the open fire please clean it out and dispose of the ashes before departure. Please ensure no hot ashes go in the bin.
You agree to keep the property, all fitments, furniture, equipment & contents in or on the property in a like state of repair & condition, less any fair wear and tear, as at the commencement of your booking. Further you agree to pay for any loss, damage or breakage that may occur during your stay with us.
Sub-letting any part of your cottage during your stay is not allowed and you are responsible for ensuring that the number of occupants does not exceed the numbers for which you have booked at any time, without our prior agreement and payment of the additional rental charge.
We try to take every care to prepare our properties to a standard whereby our visitors will enjoy their holidays. If something goes wrong or gets broken whilst you are in the property we would really appreciate it if you could let us know straight away to give us time to fix the problem for you.
Robollscroft 